This Privacy Policy explains how OPNeonGames Studio (referred to as “we” here) collects, stores, uses, or otherwise processes the personal data of end users of our Services as defined below (referred to as “you” in this notice), and what rights you have if we are processing your personal data while you play OPNeonGames Studio’s games (“Games”) and/or use OPNeonGames Studio’s websites that link to this Privacy Policy (“Websites”).
What personal data we collect and why we collect it
We aim to minimize how much personal information we collect from users when they play the Games or use the Websites. We collect the personal information that you voluntarily provide to us (e.g. email addresses you give us to subscribe to our Newsletters (as defined below)), but most of our data collection is limited to the following types of data, which do not identify you personally but may uniquely identify the device you are using to play to the Games or use the Websites (“Device”). In some countries, this type of data may be considered as personal information:
- “Advertising ID“, which means the resettable and unique identifier associated with your mobile phone or tablet that is used by advertisers for ad tracking.
- “Location Information“, which means general information about the location from which you’re playing the Games or using the Websites (e.g. IP address, country, and city).
- “Device Information“, which means technical information about your Device. When we refer to Device Information, this means your Device ID, your internet service provider (ISP), your browser and browser plug-in types, operating system and operating system version, jailbreak information, network information, the brand and manufacturer of your Device, the language you’ve set for your Device, the version of the Game installed on your Device, and the name of your carrier.
Name and email address, Location Information, Device Information
Newsletter Subscriptions
On the Website and Games, you may provide us with your email address to sign up for a mailing list to receive newsletters and other marketing or promotional communications about a specific Game (“Newsletters“). We will use your name and email address to send you periodic Newsletters. If you wish to unsubscribe from receiving Newsletters, you can click on the “unsubscribe” link at the bottom of the email and you will stop receiving Newsletters or for that specific Game you were subscribed to. Please allow up to 24 hours before you stop receiving Newsletters. Please note that if you are subscribed to more than one Game mailing list, you will continue to receive Newsletters for those other Games. You may also continue to receive emails unrelated to marketing.
Customer Support
You have the option to contact our customer support team directly from some of our Games. When you do, we will collect and use this information to respond to your requests and/or comments.
Does OPNeonGames Studio Collect My Financial Information When I Make In-App Purchases?
When you make in-app purchases in the Games, we do not collect or have any access to your name and billing information. This information is collected and stored by your platform (e.g. Apple’s Game Store or Android’s Google Play) or your platform’s payment processor.
Do third parties have access to my personal information?
Yes. Like most companies, we use tools from service providers to help us with various parts of our business (“Service Providers“), and depending on the service we need, these Service Providers may have access to your personal information. For example, we use a Service Provider’s email software to manage our Newsletter subscriptions, and if you have given us your email address to subscribe to Newsletters, then your email address will be shared with that Service Provider. We also use Service Providers for hosting, customer support, and mobile and web analytics.
We contractually require all Service Providers to treat your personal information as confidential information and to only use it for the services we need. However, we do not have direct control over how Service Providers use your personal information and we cannot guarantee that our Service Providers will use your personal information as required in our contract with them. For this reason, we are not responsible for our Service Providers’ misuse of your personal information.
In addition to our Service Providers, our Ad Partners may also have access to your personal information. We’ve dedicated a separate section about advertising and our Ad Partners.
Advertising IDs, Location Information, and Device Information
Ad Partner Technologies
To help us keep our Games running, we show ads in our Games with the help of third-party advertising partners (“Ad Partners“). We integrate Ad Partners’ technologies into our Games which are then used by the Ad Partners to determine what kind of ads to display to you.
i. Do Ad Partners Collect My Personal Information?
In order to show you ads that you might interesting and/or relevant (“Targeted Ads”), Ad Partners collect and use your Advertising ID, Location Information, and Device Information. If location services are enabled in your Device settings, the Ad Partners may additionally collect your geolocation information. Because these Ad Partners’ technologies control what kind of personal information is collected from your Device and how it is used, we encourage you to review their respective privacy policies. Our Ad Partners are Admob (https://policies.google.com/privacy?hl=en) and UnityAds (https://unity3d.com/legal/privacy-policy).
ii. How to Opt-Out of Receiving Targeted Ads
If you do not want to receive Targeted Ads on your mobile Device, your mobile Device may give you the option to opt-out of receiving Targeted Ads on all apps on your Device. On Android Devices, you may opt-out by enabling the “Opt out of Ads Personalization” setting. On iOS Devices, you may opt-out by enabling the “Limit Ad Tracking” setting. In addition, you may be able to opt-out of receiving Targeted Ads from a specific Ad Partner. Please note that if you opt-out of receiving Targeted Ads, you will still receive contextual ads, which are non-targeted ads related to the content of the Game you are playing.
How is my personal information used for analytics
As an online business, it is important for us to know how users interact with our Websites and Games. We and our Service Providers will collect your Location Information, Device Information, and Advertising IDs so that we can deliver our Game and Website services to our users, measure, analyze, and improve performance of the Games and Websites, and to continually update and develop our Games and Websites. For example, we will use this information to assess the difficulty level of Games, fix any bugs or errors in the Games, evaluate the demographic of our users, and to determine whether or not we need to support a new Device type for the Games.
How long will OPNeonGames Studio keep my personal information
How long we store your personal information will depend on the purpose that we originally collected it. We will not retain personal information for longer than is necessary for our business or for legal requirements.
Is my personal information secure?
The security of your personal information is important to us. We follow generally accepted industry standards to protect your information, both during transmission and once it is received. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. While no security system is completely secure, we and our Service Provider stake appropriate security measures to protect against unauthorized access or disclosure of the information collected by us.
Push notifications
After downloading a Game, you will be asked to accept or refuse push notifications. If you accept push notifications, we will collect and use push notification tokens to send you Game-specific notifications on your mobile Device. You may disable push notifications at any time by going to your Device settings.
For users in the European union
A. Legal Basis for Processing. Our legal basis for collecting, using, and sharing your personal information will depend on the purpose for which we use your personal information. Typically, we will rely on the following legal bases for processing your personal information: (i) your consent; (ii) where our processing is in our legitimate interest (e.g. processing for analytics or direct marketing) or in the legitimate interest of our Ad Partners or Service Providers; or (iii) where our processing is necessary to perform a contract with you (e.g. to make the Games or Websites accessible to you). If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
B. Your Personal Information Rights. If you would like to exercise your rights of access, rectification, erasure, restriction of processing, data portability, and/or your right to object to the processing of your personal information, please follow the instructions described in Section 14. If you would like to opt-out of your personal information being shared with our Ad Partners, please follow the instructions in Section 5(A)(ii).
C. Transfer of Personal Information Outside of the EU. Because our Service Providers are located in countries outside of the European Union, your personal information will be transferred to other countries that may not offer the same level of data protection as the laws of your country of residence. We rely on model contractual clauses and/or the Privacy Shield certification for such transfers.
D. How to File Complaints. If you believe your rights under the GDPR have been violated, you may lodge a complaint with the supervisory authority of your country of residence. For contact information for your supervisory authority, please visit here.
OPNeonGames Studio’s contact information
If you have any questions about our Privacy Policy or about our use of your personal information, then you may contact us at:
OPNEONGAMES STUDIO
Lot 1618, Taman Sri Saga,
Jalan Sungai Chua,
43000 Kajang, Selangor, Malaysia.
opneongame@gmail.com